Caritas guarantees you absolute discretion in relation to counselling. We do the following to keep your data secure:
The online counselling process
The online form in which you enter your enquiry also asks for your postcode. This information is used to forward your enquiry to your nearest debt advice centre. You are not obliged to enter your year of birth. The only people who can access your enquiry are you yourself, the relevant debt advice centre and the specialist debt counselling unit of Caritas Switzerland.
All the counsellors have a duty of confidentiality. The personal details you disclose by e-mail are treated in confidence.
The data is deleted no later than 13 months after being recorded. It is deleted manually by the Caritas debt counselling unit and the counsellors at the associated debt advice centres.
Further information on data protection
Data is never forwarded anywhere other than the associated debt advice centres.
Online consultations are analysed for statistical purposes. The analysis is performed in such a way that individuals cannot be identified. No information is forwarded to third parties, e.g. for commercial purposes.
Pursuant to §8 of the Swiss Data Protection Act (FADP), the user has a right to information.
The following information must be given to the party concerned on request:
The online information and online counselling service of Caritas Switzerland does not collect personal data that would enable the user to be identified. It is therefore impossible to match personal details to a particular user. This means that Caritas Switzerland and/or the server operator are unable to pass information about users’ personal details to the users.
The entire contents of this website are protected by copyright. Quoting from our website and our publications is permitted. Such quotations must cite the source, and in electronic publications this should wherever possible include a link to the page cited.
Reproducing or publishing lengthy passages of text requires the written consent of the specialist debt counselling unit of Caritas Switzerland.
Liability disclaimer for content and links
All the content on this website is compiled with great care and checked by a lawyer. However, the accuracy and completeness of the information cannot be completely guaranteed. Caritas Switzerland and its specialist debt counselling unit therefore cannot be held liable for direct or indirect damage or loss arising from the use of this content.
In addition, Caritas Switzerland cannot accept any responsibility for the content of links to external websites. The operators of the linked websites bear sole responsibility for their content.
The following debt advice centres participate in the online counselling service operated by Caritas: